If you’re planning to fly Spirit Airlines Flights, or if you’ve flown them in the past. You know how frustrating their customer service can be. It see
If you’re planning to fly Spirit Airlines Flights, or if you’ve flown them in the past. You know how frustrating their customer service can be. It seems that their customer service number Spirit Airlines reps are out to make your experience as difficult as possible. Perhaps even more so than any other airline on the market today. If you’re tired of wasting your time speaking to Spirits customer service reps. And who give you attitude or who ignore your complaints. Here are five tips to help you have better conversations with them so that they will answer your questions quickly and accurately while treating you with respect and courtesy.
1) Be polite
It’s no secret that what you say has a huge impact on how a customer service rep will react. The most important thing you can do is be polite. Don’t blame, accuse or criticize. And if they tell you they’re sorry but they can’t help you, thank them for their time and move on to someone else. If it’s your first conversation with a company, make sure you leave your contact information so a customer service rep can reach out with questions about your issue. To get off on the right foot, put yourself in their shoes—we’re sure an understanding attitude will come in handy when dealing with unhappy customers later down the line!
2) Know that you have rights as a customer
Before you start any customer service call, it’s important to know that you have rights. For example, if you’re trying to get a refund on a Spirit Refund policy for a flight and there aren’t any more flights out of your original city for that day, you have every right to ask for a refund. But don’t just assume that it will happen without asking—it won’t. It is also always smart to know what other options are available if you feel like your rights are being denied or overlooked.
3) Tell them what you want
This sounds simple, but it’s surprising how often customers just don’t do it. You can make your call much easier on yourself if you let your customer service rep know right off the bat that you’re calling about a specific issue. And check out Spirit Airlines Baggage fee 2022. If they can help you with that, they may not need to transfer you. They might also be able to give you a direct answer without transferring (for example, yes or no). So get right into it: tell them your question and why you’re calling.
4) Listen carefully, they might give you options without you asking
When on hold, don’t jump in with questions, wait for their opening. Listen carefully and make note of what they’re saying. This can help you determine whether or not they are giving you an automated response versus actually addressing your issue. If so, ask a clarifying question that is relevant to your issue. For example: I am trying to Spirit check in for my flight, I see it has been overbooked; when do you anticipate these seats will be available? Is there something else I can do? If not, then proceed with one of these other tips
5) If necessary, tell them how long you have been on hold
If you are on hold for a long time, be sure to tell them how long you have been waiting so that they know it is an urgent issue. And let me tell you if you are flying with your pet then check out Spirit Airlines Pet Policy. If you haven’t been waiting too long, don’t be afraid to ask them how much longer you will have to wait. If they don’t know or can’t give you an answer right away, keep in mind that most calls are recorded. Don’t take it personally if they ask you why your question is so important and what time of day it is—if possible just keep your cool and politely ask for an answer if you still need one after explaining yourself fully.