The security and surveillance agent ensures, through a continuous presence, safety in the stores and provides the protection of people in his area (protection, surveillance, rescue, etc.). It controls and monitors access and regular rounds. He intervenes on-call or prevents incidents. He takes the necessary measures in the event of an offense, accident, or risk threatening the safety of property or people
What makes a quality security guard? What skills and traits embody someone you would want to entrust to your life or your family? According to our security guard company Most don’tdon’t realize that making an actual professional protection officer goes far beyond just an intimidating stare and a gun. There are certainly more than the minimum standards required for licensure.
Skills
Resistance and composure
Sense of observation, constancy, and good physical condition are required in this job, especially in case of fire, alarm, or alert.
The respect for the rules
Respect for the rules of the profession and collective agreements while combining the imperatives of security: is what the security guard must always bear in mind. Certain ease in contact with the public and the emergency services is also necessary.
Correct expression required
At the same time, fundamental communication skills (oral and written) are essential to report the facts to the police or the hierarchy.
Nature of the work
Securing goods and people
The security officer carries out missions of prevention, surveillance, and protection of property and people, in compliance with the legislation and regulations in force, as well as the instructions of his hierarchy. . Its responsibilities also include reception and access control, general surveillance, and site technical security are also part of its attributions.
Protect and assist
It detects anomalies and intrusions, and manages incidents. He also carries out appropriate safeguard actions: personal assistance, diagnosis, first aid actions (if necessary)…
Intervene and inform
The security guard intervenes at the request of personnel authorized to do so or when an alarm is triggered. When the required intervention exceeds his prerogatives, he then notifies or has notified the competent services (or designated persons) to put an end to the problem concerned. After any intervention, he informs his hierarchy or the public security services (police or gendarmerie) using a report, a handwritten or computerized “handbook” (complaint), or radio communication.
Social abilities
Above all, the profession of a protection officer is that of a janitor. An agent must communicate effectively with all types of customers and work with a customer’scustomer’s staff and other security professionals. An often-overlooked skill that is mandatory for the successful agent is the ability to develop connections and relationships that allow him to perform his job at the highest level (being able to get his client that table in a restaurant crowded without reservations, get direct access to the tarmac, parking right outside the front door, etc.)
Critical Thinking / Decision Making
A professional officer considers, anticipates, and plans for every possible scenario. And then, when all those things fall apart, they can quickly think things through and decide on an appropriate course of action.
Observation skills
A bodyguard must be highly aware of their surroundings and understand what they see to decide on an appropriate course of action, preferably before an adverse event occurs. Although this skill is honed by experience, the preparatory work can and should be started in a classroom using case studies and videos of past events and scenario training.
Knowledge of the law
An officer should have a good understanding of what is permitted by law, especially concerning the use of force and firearms.
Fitness
Physical fitness is necessary to maintain the professional image of a bodyguard and be able to stand for long periods without sleep, manage stress, and effectively defend a client in the event of a need.
Self-defense skills
Self-defense training should be ongoing for anyone in the protection industry. A quality training program will introduce techniques to control or neutralize an abuser, but these techniques must be constantly practiced and maintained or worthless.
Access to the job
The security and surveillance officer corresponds to a profession accessible from level V training (CAP, BEP) in prevention and security. The exercise of the security guard’s work is subject to an obligation to follow the training provided by the company. It may be subject to the possession of a security guard certificate. The firefighter profession is accessible by competition, and physical abilities are involved in the selection.
Working conditions
Schedules can be variable, staggered, and irregular. The activity is subject to specific regulations and instructions.
Everyday activities (core business), grouped into business areas
Safety of goods and people
- Ensure the safety of goods and people
- Respond to an incident
- Intervene in the event of problems encountered by people (intervene to rescue the firefighters)
- Take the necessary measures
- Keep access
- Make rounds
- Control comings and goings
- Check the operation of the various safety devices
- Report in writing on its activity
- Skills
Theoretical and procedural knowledge
- Possess notions of first aid or know all the theoretical knowledge required in firefighter training on rescue (first aid and resuscitation techniques)
- Know the limits of your intervention
- Know how to read a plan
- Know the procedures corresponding to the regulations of establishments open to the public
- Know all the instructions related to your work environment
Knowledge of action
- Know how to anticipate situations and prevent incidents
- Apply security rules strictly
- Organize your work methodically
- Know how to take the appropriate measures according to the problem encountered
Relational and behavioral skills
- React calmly and have great self-control
- Have observation skills
- Be alert to any changes in the environment
Working conditions For A Security Guard
Wherever safety demands it The qualified security officer performs his duties within companies or private or public bodies: shopping centers, gated community guard, sports facilities, social, cultural, and tourist facilities, leisure parks, gardens and spaces open to the public, bus and railway stations, airport, maritime…
Under the authority of a manager
The security officer is often employed by a company providing prevention and security services. He can be placed under the authority of a direct line manager (operations manager, sector manager, operations assistant, etc.) or by delegation (team leader, shift manager, site manager, etc.
With appropriate means
To prevent intrusions, vandalism, or fire on any site (parking lots, warehouses, marquees, stores, office buildings, etc.), it adapts its means of intervention. On foot, by car, seated behind a remote surveillance video monitor, or even accompanied by a dog… he inspects the determined areas. Depending on the case, he can also carry out surveillance rounds at variable times or not, day and night.
