An on-demand roadside assistance app as the name implies is an application that helps those who are having issues with their car on the road. It m
An on-demand roadside assistance app as the name implies is an application that helps those who are having issues with their car on the road.
It may be asking for help to unblock a jammed fuel tank, jump-start car batteries, or alert first-aiders and tow trucks.
However, not all people actually know the importance of roadside assistance and opt for one over others.
Here we will find out how we can Scale Up Service Technician Productivity through On-demand Roadside Assistance App.
On-demand Roadside Assistance Marketplace: A Quick Overview
From 2022 to 2031, the global vehicular assistance sector will grow at a 7% annual rate.
By 2031, it will have surpassed the enormous value of $50 billion.
Intriguingly, many automobile manufacturers will provide customers with advantages such as an adaptable extension of vehicle warranty and free roadside assistance services.
The on-demand roadside assistance industry will grow as a result of factors such as
- Improved Internet connectivity,
- Increased passenger travel,
- Increased smartphone usage,
- Increase in vehicle age.
Moreover, towing services, in particular, will yield the most revenue. In the future, entrepreneurs will face challenges such as
- Skyrocketing vehicle insurance rates,
- Rising gasoline and diesel prices,
- A shortfall of tow truck drivers.
However, from the stats, we can clearly see a striving growth ratio in the roadside assistance business.
But, in order to reap those benefits in your business, you need a competent on-demand roadside assistance app.
Let us explore the on-demand roadside assistance app and its workflow.
What Is On-demand Roadside Assistance App and How Does It Work?
On-demand roadside assistance apps use cutting-edge technology to help companies save time, cut costs, and improve customer service.
The users can sign in to the app with their mobile number, email id, or social media credentials and enter their exact location.
Also, they can then look for proximity service technicians via the app and ask the specific support.
After acknowledging the request, the nearby service provider dispatches his service tech or towing truck service to the specified location.
Hence, after using the service, the user can make payments via the in-built payment option available on the app.
For the type of business to work seamlessly, the app needs unlimited 24/7 access by all its service technicians.
As this is an emergency service, the role of providing an immediate remedy is the most important factor here.
For that, you’ll need a well-thought-out and proficiently designed roadside assistance app to help service technicians play their roles smartly.
How to do so? Let us explain.
Service Technician Productivity, On-demand Service and New Ways of Solving It
Improving service technician productivity enhances your roadside assistance business inevitably, however it is not an easy task.
Digital technology has evolved ways and tools to enhance the vital part of any business, and success can be achieved with a few of them.
In case you want to prioritize service technician productivity, then you would need to focus on supporting his job tasks more effectively.
In order to help them accomplish their tasks effectively, you will need to provide them with timely roadside assistance options through your app.
One of the ways to increase your service technician’s productivity is to reduce the time spent on routine tasks.
Service technicians need to spend more time on tasks that add value to your drive cycle or fuel ancillary products. These tasks can include:
- Onboard full system inspection
- Checking tire pressure or performing repairs
- Giving accurate fuel estimates
- Transitioning customers with inquiries into follow-up appointments for high-priority needs.
Let us explain the robust modern-day features that can boost your service technician’s productivity.
The Modern-Day Features of On-demand Roadside Assistance App to Scale Up Your Service Technician Productivity
The various features of the roadside assistance app must be able to cover all aspects of your business.
From scheduling to billing and to tracking the progress of a repair job, these should be included in an app.
You should also consider including amenities such as online booking, invoicing, and payment processing too.
Let’s take a look at the features in more detail.
- Map-based Location Booking: With the map-based location booking system, customers can view available towing service technicians near their location.
Therefore, a clear map shows where accessible trucks are to the customer’s closest location, which allows service technicians to provide quick service on time.
- Precise GPS Tracking System: Customers can pinpoint their precise location on the mapping system available in the app.
Hence, the service technician can easily follow the GPS mapping navigation and arrive at their destinations on time.
- Picking the High-skilled Service Technician: Potential customers can conveniently find reviews posted by previous users/customers about distinct service technicians online.
Hence, this will assist them in selecting highly-skilled technicians via your online on-demand roadside assistance app.
- Operational Effectiveness: The digital interaction platform of the app nullifies the risks involved with using low-tech roadside and analog systems.
The increased amount of connectivity guarantees that every roadside assistance event is handled proficiently.
Moreover, customers’ digital information may entail their location, car details, a picture of the scenario, and a brief description.
More data helps service technicians to show up at the event better prepared, allowing them to move on to the next customer request much quicker.
- Push Notifications: On-demand roadside assistance app is the perfect way to solve all service technician’s problems.
With push notifications, you can track the entire service history of technicians, their current location, and any ongoing jobs they may be doing.
Hence, in this way, you always know where your technicians are and what they’re working on.
To sum up, when it comes to roadside assistance, the modern-day features offered by an on-demand roadside assistance app will change everything for your company. Customers can easily able to request help from a professional service technician from their phone to be able to get important information on how to fix a problem with a vehicle by a few taps on the app, the possibilities are endless! You can easily scale up your service technician’s productivity with all the aforementioned features and functionalities. By this, you can be a game-changer in the competitive roadside assistance industry.